Support

Have a question or something isn't working as expected? Here are the most common answers. If yours isn't here, write to us.

Updated October 11, 2026

Contact

Write to [email protected]. We reply personally, usually within a day or two.

Sharing with your family

In Settings › Your family, tap Invite and send the link via Messages, WhatsApp or however you like. The other person needs an iPhone with Napsi and their own iCloud account.

Not syncing

• Check that iCloud is on in iPhone Settings › your name › iCloud.
• Check that you're online and have free iCloud storage.
• Open Napsi on both iPhones: syncing completes within seconds.

Restore Premium

If you switch iPhones or reinstall the app, go to Settings › Premium › Restore purchases with the same Apple Account you bought it with.

Cancel a subscription

Subscriptions are managed in iPhone Settings › your name › Subscriptions. The free month needs no card and doesn't renew.

Backups

In Settings › Your data you can download a full copy at any time and restore it later.

Deleting data

You can delete records, days or a whole baby from the app. If you delete the app, iCloud data is managed in iPhone Settings › your name › iCloud › Manage Storage.